Contact Us & Policies

Address: Tim Adlington & Johanne Marshall
Innkeeper/Owner
Stone Maiden Inn
123 Church Street
Stratford, ON Canada N5A 2R3

book on-line at www.stonemaideninn.com

Phone: 519-271-7129
Fax: 519-271-4615
Toll-Free: 1-866-612-3385
Email Address: reservations@stonemaideninn.com

Please advise us of any food allergies or dietary restrictions prior to your arrival to allow us time to plan and prepare for your visit.

Reservation/Booking Policy:

One night's deposit is required at time of booking to hold your stay. Any balance owing will be processed on arrival.

Cancellation Policy:

While we certainly hope that life doesn't interfere with your plans, life sometimes gets in the way and we understand that.

Our cancellation policy is 14 days notice. If outside the 14 days, you will be given a refund minus $40 admin fee. If inside the 14 days of your stay, your deposit will be refunded only if we are able to rent your room and the $40 admin fee will not be refunded. Reservations transferred to another date within the same year will not be charged the $40 admin fee.  If you must depart early due to sickness or personal reasons, a refund will be made provided we are able to rerent the room.

Events that book the entire Inn require a deposit on booking and interval deposits with the full balance due 14 days before event. 30 days notice is required for cancellations on whole Inn bookings.

SMOKING POLICY/OPEN FLAME CANDLES

Our Inn is non-smoking per Ontario By-laws.   Guests who are found to be smoking in rooms will be charged a $200 cleaning fee.  Open flame candles are not permitted at any time as they cause smoke issues, damage caused by melting wax stains, and the potential for fire putting a lot of guests lives at risk.

DAMAGE CHARGES

In the event of damage (outside the normal wear and tear) being incurred to our property, or where a non-guest of ours but guest of yours, causes damage, we reserve the right to charge for the damage or costs incurred.  If something needs immediate attention (ie: coffee/wine spills on bedding, carpet etc.), please let us know so we can attend to it right away.   If it is necessary for us to replace damaged items, a replacment fee will be charged to your credit card.



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